Terms and Conditions

Introduction and License

Milky Way is operated under the authority of the Anjouan Gaming Board and provides a wide range of real-money gambling services, including online pokies and table games. The platform is committed to offering a fair and secure gaming environment while adhering to all regulatory obligations in Australia.

Eligibility

Participants must be at least 18 years of age to create an account and engage in gaming activities. Milky Way reserves the right to restrict access to users from certain regions, including but not limited to jurisdictions where online gambling is prohibited.

Account Rules

• Only one account is permitted per individual.
• Users must complete mandatory KYC (Know Your Customer) verification before any withdrawals can be processed.
• Users are responsible for the security and confidentiality of their account information.
• Any misuse of accounts, including sharing login details or fraudulent activity, may result in account suspension or closure.

Deposits and Withdrawals

Deposits can be made using various payment methods, which are outlined on the platform. Users are required to comply with AML (Anti-Money Laundering) regulations, and all transactions will be monitored for suspicious activity.

• Withdrawals may take between 1 to 5 business days, depending on the payment method chosen.
• Users must provide necessary documentation for identity verification before withdrawals can be processed.

Prohibited Activities

The following activities are strictly prohibited on the Milky Way platform:

• Any form of cheating or fraud.
• Abuse of bonuses or promotional offers.
• Use of automated bots or software to manipulate gameplay.
• Exploitation of system errors or glitches.

Limitation of Liability and Termination

Milky Way reserves the right to suspend, restrict, or permanently close any account if there are violations of these terms, regulatory requirements, or if suspicious activity is detected. Users may lose their account and any accrued balances in the event of such actions.

Bonus Terms and General Promotional Conditions

Bonuses offered by Milky Way are subject to specific terms and conditions, including wagering requirements and limits on eligible games. All bonuses must be claimed within a specified period and can only be used in accordance with the stated rules.

Fair Play and Game Integrity Rules

Milky Way is committed to maintaining the integrity of its games. All games are tested for fairness, and any manipulation or unfair practices will be met with strict penalties, including account termination.

Fraud Prevention and Security Monitoring

The platform employs advanced security measures to protect user data and prevent fraudulent activities. Continuous monitoring is conducted to ensure compliance with all legal requirements and to safeguard user interests.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for assistance. Complaints will be reviewed and addressed in a timely manner, with proper documentation required to facilitate resolution.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the jurisdiction of the relevant regulatory authorities.

Responsible Gambling Measures and User Protection Tools

Milky Way promotes responsible gambling and provides users with tools to help manage their gaming activities. Users can set deposit limits, take breaks, or self-exclude from the platform as needed. The casino encourages players to gamble responsibly and seek help if needed.

Conclusion

By participating in any gaming activities on the Milky Way platform, users agree to abide by these terms and conditions. The casino reserves the right to amend these terms at any time, and users will be notified of significant changes. It is the user’s responsibility to stay informed regarding the terms and conditions applicable to their account.